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FAQ

UltraStor storage wants its clients to know how the storage process works, so they can have an amazing self-storage experience. Here are answers to some of our most commonly asked questions!

With UltraStor, you don’t need to make a reservation. Though it might be better if you have one so you can save time on the move-in day.

Our unit sizes range from 25 square feet to 400 square feet. To find out the cost of each unit, kindly talk to our certified storage consultants.

Indoor units are protected from the elements, and they tend to have broad hallways (as well as elevators in multi-story properties). Outdoor units are typically on one level, and offer the convenience of drive-up access. For vehicle storage, we provide indoor storage.

We recommend that you purchase a lock on site, though you can bring your own. That way only you have the key.

There is no lease with UltraStor. Our services are based on User Agreements, so you can renew your rent weekly and pay every 4-weeks for convenience.

No. We only invoice upon request. Plus we give you the chance to pre-authorize payment in advance by credit card or by mailing a cheque. We also accept online banking payments.

Unfortunately, our staff cannot assist you. However, we provide complimentary hand trucks and dollies for your convenience. Additionally, we can recommend a reliable mover for professional moving, though many people prefer to work with friends and family members.

Yes, we will gladly accept courier deliveries!

Yes. Your insurance is covered in the rent up to coverage of $25,000.

You can access your unit throughout all 7 days of the week, 24 hours a day.

Yes. All of our units are heated.

Our office hours are Monday to Friday 8:30am – 6:30pm, and Saturday and Sunday 9:00am to 5:00pm.

During access hours, our clients can use their gate code to access their storage unit. During office hours, our certified storage consultants are available to provide in-person customer services, like responding to questions, accepting rental payments, selling supplies, and other duties.

No. For the safety and security of all our customers, there are no power outlets in standard units.

They are generally 8 feet.

Rent is always due in advance. Late fees and penalties will be incurred as per the agreement. Upon signing the Use Agreement, all terms and conditions will be fully explained.

Not a problem! Just contact one of our helpful staff members and we’ll be more than happy to answer the rest of your questions.

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